Company Overview: American Express, a globally recognized brand, is a leader in providing innovative financial services and products. Known for its customer-centric approach, American Express is dedicated to delivering exceptional service and building lasting relationships with its customers. Join a company that values integrity, service, and innovation.
Job Summary: As a Virtual Customer Care… Professional, you will be the face of American Express, providing world-class service to our customers. You will handle a variety of customer inquiries and issues, ensuring each interaction leaves a positive impression of the company. This is a remote position, allowing you to work from the comfort of your home while making a significant impact on our customers experiences.
Key Responsibilities:
* Provide exceptional customer service via phone, email, and chat
* Address and resolve customer inquiries and issues in a timely and effective manner
* Educate customers about American Express products and services
* Maintain up-to-date knowledge of company offerings and policies
* Identify and escalate complex issues to appropriate departments
* Follow up with customers to ensure their issues are resolved satisfactorily
* Document all customer interactions accurately in the CRM system
Required Skills and Qualifications:
* Excellent communication skills, both verbal and written
* Strong problem-solving abilities
* Ability to multitask and manage time effectively
* Proficiency with CRM software and other customer service tools
* High school diploma or equivalent required; a bachelors degree is preferred
* Previous customer service experience, particularly in a virtual environment, is a plus
Experience:
* Minimum of 2 years in a customer service role, with a preference for experience in financial services
* Experience working remotely is highly desirable
Working Hours:
* Full-time position with flexible working hours, including evenings, weekends, and holidays to accommodate customer needs
Knowledge, Skills, and Abilities:
* In-depth understanding of American Express products and services
* Ability to handle sensitive information with discretion
* Strong organizational skills and attention to detail
* Ability to work independently and as part of a team
* High level of empathy and customer-centric mindset
Benefits:
* Competitive salary and performance-based bonuses
* Comprehensive health, dental, and vision insurance
* 401(k) with company match
* Paid time off and holiday pay
* Professional development opportunities
* Employee wellness programs
* Access to employee assistance programs
Why Join Us:
* Be part of a globally respected company known for its commitment to customer service excellence
* Enjoy the flexibility of working from home
* Grow your career with opportunities for advancement within the company
* Work in an inclusive environment that values diversity and encourages innovation
How to Apply: Interested candidates are invited to apply online through the American Express careers page. Please submit your resume along with a cover letter detailing your relevant experience and explaining why you would be a great fit for this role
