Job Title:Virtual Customer Support Agent
Company:Escape Ensemble Consulting…
Location:Remote
About Us:Escape Ensemble Consulting is a leading travel agency committed to delivering exceptional service and unforgettable travel experiences for our clients. From luxury getaways to adventurous expeditions, we specialize in crafting customized travel itineraries tailored to the unique preferences of each traveler. Our team is dedicated to providing personalized support and ensuring every journey is seamless and memorable.
Job Description:Escape Ensemble Consulting is seeking a passionate and customer-focused individual to join our team as a Virtual Customer Support Agent. In this role, you will be responsible for providing outstanding customer service and support to our clients throughout their travel journey.
Responsibilities:
Client Interaction:Engage with clients via phone, email, and live chat to assist with inquiries, provide travel recommendations, and address any concerns or issues promptly and professionally
Booking Assistance:Assist clients with booking travel arrangements, including flights, accommodations, transportation, and excursions, ensuring accuracy and adherence to their preferences
Travel Support:Provide ongoing support to clients before, during, and after their trips, offering assistance with itinerary changes, travel documentation, and resolving any unforeseen issues or emergencies
Problem Resolution:Proactively identify and resolve client issues or complaints, demonstrating empathy and understanding while finding satisfactory resolutions to ensure a positive customer experience
Communication Liaison:Serve as a liaison between clients and other departments within the company, facilitating communication and collaboration to address client needs effectively
Feedback Collection:Gather feedback from clients about their travel experiences, soliciting suggestions for improvement and identifying areas where our services can be enhanced to better meet their needs
Documentation and Reporting:Maintain accurate records of client interactions, bookings, and resolutions in our customer relationship management (CRM) system. Generate reports as needed to track customer service metrics and trends
Benefits:
Flexible remote work arrangement
Competitive salary with opportunities for performance-based bonuses
Comprehensive training and ongoing professional development
Travel perks and discounts on personal travel bookings
Supportive and collaborative team environment
Qualifications:
Previous experience in customer service or a related field, preferably in the travel industry
Excellent communication skills, both verbal and written, with a strong ability to empathize and build rapport with clients
Proficiency in using CRM systems and other relevant software applications
Strong problem-solving skills and ability to remain calm and composed under pressure
Detail-oriented with a commitment to providing high-quality service
Ability to work independently and as part of a team in a remote environment
Passion for travel and a genuine desire to create exceptional experiences for our clients
If you are enthusiastic about travel and dedicated to delivering exceptional customer service, we invite you to join our team at Escape Ensemble Consulting as a Virtual Customer Support Agent. Apply now to embark on a rewarding career in the travel industry!
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