About us
Spindle Health is a nurse practitioner owned primary care practice providing primary care and weight management to adults virtually throughout Virginia, Maryland, and DC as well as in person at our office in Alexandria, VA.
Spindle Health is a small, rapidly growing practice headquartered in Alexandria, VA that strives to improve access to healthcare and reduce health disparities while maintaining high quality, personalized patient care.
Our areas of specialization include:
Primary care and preventative health
Complex, chronic disease management
Older adults and aging well
Medically assisted weight loss
Evaluation of uncertain or undiagnosed conditions
Whats it like to work here: Working at Spindle Health means being a part of a small but dedicated team. Whether you are a seasoned healthcare professional who is looking to transition from the stressors of an office-based role, a stay-at-home parent looking to continue to work and grow their career from home, or a recent grad seeking more experience in the medical field, working with Spindle Health could provide you with the opportunity and flexibility you are looking for. We understand that happy people provide the best patient care and the demands of medicine often come at the expense of staff wellbeing.
Position Summary
We are seeking an experienced, friendly, Practice Assistant with a passion for enhancing patient experience. This is an exciting opportunity to be a part of a growing practice while having the flexibility of a part-time, remote position.
As a Virtual Practice Assistant, you will be the command center of the practice. You will be the first point of contact for our patients, managing appointments, patient inquiries, and administrative tasks, all while providing exceptional customer service. This role is crucial in ensuring the smooth operation of our practice and maintaining a positive patient experience.
Location: Fully remote
Schedule: Subject to flexibility.
Monday, Tuesday, Wednesday 9:30 AM- 6:00 PM
Thursday 0- 4 hours, negotiable
Friday 9:00 AM- 5:00 PM
(1 hour breaks on Monday, Tuesday, Wednesday, and Friday)
Primary Responsibilities
Patient intake, registration, check-in, and communications
Facilitating the exchange of information between multiple systems in a timely and efficient manner
Answering incoming calls from patients and clinical partners in a professional and friendly manner, and performing phone outreach as needed
Managing other clinical tasks as assigned by clinical care team members, including but not limited to prior authorizations for medications, refill requests
Maintaining and managing accurate patient records
Collaborating with the team to implement new processes and refine existing ones
Attending virtual meetings with staff
Must haves
Exceptional communication skills and ability to relate with patients and colleagues from diverse socio-demographic populations in a professional, empathetic manner
Excellent organizational skills and the ability to work independently to solve problems within a set of guidelines
Enjoy working to expand access to care for all patients regardless of gender identity, sexuality, race, disability, or socio-economic status
Minimum of 1 year of clinical experience as a medical assistant or medical receptionist
Proficiency using AthenaHealth EHR
Extremely tech-savvy – demonstrated capability to adapt quickly to technologies (G-suite, Slack, Zocdoc, Phreesia, Aircall, Dockhealth, etc)
Access to a computer/ laptop with reliable high speed internet
Enjoy crafting best practices to help grow an organization
Ability to properly triage problems per company standards and training policies
Legally authorized to work in the US without restriction
Able to pass a background check
Fluent in English
Preferred
Prior experience working in a telehealth setting
Experience with primary care practice
Proficient in medical terminology
Experience working in an early-stage, rapid-growth startup environment
Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) Certification
EMT
LPN
Benefits
Competitive hourly rate: $18 – $20, higher rate negotiable based on experience and certifications
Fully remote position
Flexible hours approximately 30 hours a week with room to grow
Paid holidays
Collaborative and supportive work environment
Career advancement opportunities
Employment Type: Part-Time
Spindle Health is an equal-opportunity employer. All qualified applicants will receive consideration without regard to race, national origin, religion, sexual orientation, gender identity, disability, age, marital status, or veteran status.
Job Type: Part-time
Pay: $18.00 – $20.00 per hour
Expected hours: 30 per week
Benefits:
Flexible schedule
On-the-job training
Opportunities for advancement
Paid orientation
Work from home
Medical Specialty:
Geriatrics
Internal Medicine
Primary Care
Schedule:
Monday to Friday
Experience:
Medical practice: 1 year (Required)
EHR systems: 1 year (Required)
Language:
English (Required)
Work Location: Remote