About the position
The Virtual Receptionist position at ReceptionHQ offers an exciting opportunity to work from home while providing professional telephone answering services for clients. As a key representative of both ReceptionHQ and its clients, the role requires exceptional customer service skills and the ability to handle calls efficiently in a 24/7 environment.
Responsibilities
Professionally handling incoming calls for clients and their callers
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Providing exceptional customer service
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Promptly and efficiently taking and relaying messages to clients
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Offering a warm phone presence, generally smiling, being friendly, helpful and positive
Requirements
Preferably call center experience and/or experience in a fast-paced environment
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Excellent speaking voice and telephone manner
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Confidence with computers and typing skills (over 50 wpm)
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Attention to detail and accuracy
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Team player, professional attitude and a sense of humor
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Take pride in the quality of your work in providing a positive client experience
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Minimum of 1-year Customer Service experience
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High School Diploma or Equivalent
Nice-to-haves
Ambition to exceed expectations
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Remarkable Attendance
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Self-Motivation
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Ability to work in a fast-paced environment
Benefits
Competitive Salary
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Paid allowances for handling Corporate and Spanish inquiries
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Monthly Performance Incentive
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Working from Home
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Paid Training
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40 hours of Paid Time Off
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40 hours Paid Sick Leave
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6 Public Holidays Paid
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Health Benefits (medical, dental, and vision)
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401K with company match
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Social Events