Kinley Ames is looking for experienced and entry level Call Center Representatives to provide Customer Service and Technical Support. We are growing and seeking associates to assist customers with orders, billing, travel, customer service, reservation, technical support and more.
Job Responsibilities…
Answer incoming calls, chats, and emails
Research, analyze and determine the appropriate course of action
Build trust and rapport with the customer through clear, respectful interaction
Offer members alternative vacation options
Solve member concerns for first call resolution
Upsell eligible customers home warranty solutions
Enter new customer information into the system
Process payment deferrals and installment plans
Problem solve, mediate, and negotiate
Escalate issues appropriately
Education and Experience:
High school diploma or equivalent
Required language proficiency
Good data entry and typing skills
Great customer service and people skills
Please note:
Must have a working computer, high speed hard-wired internet connection, and a plain old telephone line.
This is an opportunity for you to work from home, schedule your own hours and spend more time with your family. We look forward to working with you.
Employment Type: CONTRACTOR
