Employer Industry: Healthcare Services
Why Consider This Job Opportunity
Salary up to $15.58 per hour
Opportunity for career advancement and growth within the organization
Supportive and collaborative work environment
Chance to make a positive impact on client satisfaction and member experience
Completion of mandatory training programs, including HIPAA Privacy and Security Courses
What To Expect (Job Responsibilities)
Provide Help Desk phone coverage for incoming and outgoing calls, directing calls to appropriate staff members
Acquire knowledge and proficiency in systems leveraged by the Help Desk to assist members effectively
Resolve customer service issues and pharmacy network problems to ensure client satisfaction
Assist with the startup of new clients, including group enrollments, changes, and deletions
Perform office duties such as copying, collating, mailings, filing, and processing credit cards
What Is Required (Qualifications)
Must be available and punctual for scheduled work shifts
Preferred educational requirement: High School Diploma or GED, or equivalent experience
Preferred: 0-2 years of experience as an Rx Technician or Customer Service Representative in a healthcare-related service
Completion of mandatory training programs, including HIPAA Privacy Course and HIPAA Security Course
Exceptional phone, listening, written, and verbal communication skills
How To Stand Out (Preferred Qualifications)
Familiarity with PC skills, including Microsoft Office
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