Employer Industry: Business Process Outsourcing (BPO)
Why Consider This Job Opportunity…
Salary up to $16.10 per hour
Regular raises awarded based on tenure and performance
Opportunity for career advancement and growth within the organization
Fun, engaging work environment with a casual dress code
Paid time off, paid holidays, and paid training opportunities
Regular incentives including cash and prizes such as electronics and trips
What To Expect (Job Responsibilities)
Support customer service, technical support, and customer sales interactions
Listen to customers to understand their needs and resolve issues
Utilize systems and technology for account management tasks
Recognize sales opportunities and apply sales skills to upgrade services
Ensure first call resolution through effective problem-solving and call handling
What Is Required (Qualifications)
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Ability to type swiftly and accurately (20+ words per minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
How To Stand Out (Preferred Qualifications)
Ability to thrive in a fast-paced environment with change and ambiguity
Strong team orientation and customer focus
Aptitude for conflict resolution, problem-solving, and negotiation
Highly reliable with consistent attendance and punctuality
Excellent interpersonal skills for building relationships with team and customers
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