OverviewJoin ECS as a Virtual Customer Support Agent. Our company is seeking over 2,000 agents. Our agents choose from a number of possible positions where they provide support to customers from the comfort of their homes. Examples of positions may include: helping customers make travel arrangements for a cruise, coordinating roadside assistance for stranded motorists, assisting customers to… navigate a tax company’s website, and assisting families with Disney reservations, to name a few. Our virtual agents are true professionals, with relatable personalities, and a “bend-over-backward for you” mentality. If you are looking for a family-oriented, work-from-home environment with a professional company then this is the place for you. If you have the appropriate office setup, we can offer you flexible hours, 100% autonomy, all in the comfort of your home.
The starting pay for our agents is $10/hour for a minimum of 40 hours per week; and $8/hour for 25 – 40 hours per week (minimum number of hours required is 25). We also include bonuses/incentives based on performance, hours worked, and customer satisfaction. All hours/shifts are available (Days, Evenings, Nights, weekends, and OT) from which you can choose to work. The earning potential is between $30,000-$60,000 per year if you’re willing to put in the time and effort, and offer great customer support. This is an independent contractor opportunity.
*We will respond to you with a decision within two business days. Please make sure you check your junk/spam folders for a message from us if you don’t see it in your inbox. We will be disappointed if we are unable to connect with you!
Responsibilities
Participating in training and certification courses
Providing excellent customer service by guiding and helping others with a friendly attitude
Using your home computer and phone to answer inbound phone calls, video calls, and/or live chats to provide awesome customer service
Committing to and following through on working a minimum number of hours per week
Being accountable in all areas of work with us
Qualifications
Standard Requirements
Customer experience preferred but not required. Must have excellent communication skills and positive attitude
Must have a quiet, dedicated work space with a desktop or laptop, headset and reliable wired high-speed internet connection
Must demonstrate professionalism with excellent typing, communication and computer skills
Must be skilled in spelling and grammar rules
Must be willing to submit to standard background check, drug test, technology check and voice assessment
Must be willing to work hard and strive for high customer satisfaction ratings
Must be articulate with excellent command of the English language
Must be 18 years old or older
Must have a high school degree or equivalent
Must be authorized to work in the US
Must reside in the US
Not eligible to residents of California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin
Access to smart phone for system verification required
Technical Requirements (Read Carefully)
CPU Speed Dual-Core 2.8 GHz or better
Intel i5 or i7 class or AMD Phenom Ryzen or equivalent processor
No Atom, Celeron, Pentium, Opteron Processors
Minimum Hard Drive Available Space: 20 GB
Minimum Hard Drive Total Space: 60 GB
Minimum Internet Download Speed: 10 mbs
Minimum Internet Upload Speed: 3 mbs
Maximum Network Latency: 120 ms
Windows 10 (64bit) Operating System
Minimum RAM: 4 GB
Must have a desktop or laptop with ethernet cable connected to your computer from your router or modem
Incompatable devices include: Netbooks (Chromebooks, MS Surface, etc), tablets, all-in-one computers, all Mac Machines are not allowed
