Employer Industry: Business Process Outsourcing (BPO)
Why Consider This Job Opportunity…
Competitive compensation packages with regular reviews and raises based on tenure and performance
Regular daily, weekly, and monthly incentives including monetary rewards and prizes such as electronics and trips
Opportunities for professional development and career advancement
Engaging and fun work environment with a casual dress code
Paid time off, paid holidays, and paid training opportunities
What To Expect (Job Responsibilities)
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Recognize sales opportunities and apply sales skills to upgrade services
Explain and position products and processes to customers
Ensure first call resolution through effective problem-solving and call handling
What Is Required (Qualifications)
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
How To Stand Out (Preferred Qualifications)
Experience in customer service, tech support, inside sales, or back-office support
Strong team orientation and customer focus
Ability to thrive in a fast-paced environment with change and ambiguity
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