Employer Industry: Business Process Outsourcing
Why Consider This Job Opportunity
Starting compensation based on experience
Participate in daily, weekly, and monthly contests that include cash bonuses and prizes
Comprehensive medical, dental, and vision coverage available after 90 days of employment
Significant advancement opportunities with a focus on internal promotions
Fun, engaging work environment with a team-oriented culture
Paid time off and a casual dress code for comfort while working
What To Expect (Job Responsibilities)
Handle inbound inquiries and resolve customer issues effectively
Utilize systems and technology for account management tasks
Identify sales opportunities and apply sales skills to promote products and services
Escalate customer dissatisfaction to the managerial team as needed
Ensure first call resolution through problem-solving and effective call handling
What Is Required (Qualifications)
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Strong customer service orientation with the ability to evaluate and troubleshoot customer issues
How To Stand Out (Preferred Qualifications)
Experience in customer service, tech support, inside sales, or back-office support
Ability to thrive in a fast-paced environment with change and ambiguity
Strong team orientation and interpersonal skills
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