Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow crew and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can live and work in a diverse and inclusive environment amidst a professional and supportive community. If you are ready to create unforgettable experiences and grow as a person and as a professional, apply today.
As a Youth Activities Manager you will provide leadership to a portion of the Youth Activities team. Oversee the implementation and handling of the daily operations and the guest experience for all youth spaces.
You will report to the Manager, Youth Activities
Level: 2 Stripe Officer
Responsibilities :
Responsible for the implementation and handling of the daily operation, Guest and Crew experience aspects for all Youth spaces
Manage the operation and lead the Youth Activities team responsible for the following venues:
Its A Small World Nursery
Oceaneers Club/Lab
Edge
Vibe
Disney Castaway Cay/ Disney Lookout Cay
Provide leadership for all direct reports. Responsibilities include, but are not limited to:
Manage the daily schedules for Youth Activities Staff
Managing personnel files
Conducting performance reviews, including discipline as needed
Ensuring Project Onboard compliance
Monitoring STAR, while making necessary corrections
Oversee onboard training, new hire and ongoing
Succession planning
Crew recognition and communication
Facilitate department meetings
Operate within budget guidelines and inventory control
Resolve any Guest complaints or issues
Responsible for Youth Activities Navigator section
Monitor and observe Youth Programs for Disney show quality
Adhere to United States Public Health (USPH) policies while ensuring Crew are trained and policies managed
Basic Qualifications :
Minimum four years recent experience in a high-volume child care operation in a recreational, camp or leisure setting
Minimum three years of current or previous management experience in a related field leading and motivating a large team
Degree in related field preferred
Proven experience leading a team
Exceptional Guest service skills
Strong presentation and communication skills
Must be receptive to CPR training while employed with DCL
Attention to detail and strong organizational skills
Ability to lead a team and anticipate and solve problems quickly
Computer skills including word processing and spreadsheet
Experience managing complex policies and detailed operational procedures
Be at least 21 years of age
Willingness to live and work onboard one of our vessels for a certain length of time
Can work a seven-day, 70-84 hour week with limited time off
Can follow Disney Cruise Line appearance guidelines
Additional Information :
This is a shipboard role.
Benefits offered year-round, on contract and off-contract, as long as return contract is signed, including Major Medical Coverage, Short & Long Term Disability, Life Insurance and Retirement Savings Plan Option
You must:
Be genuinely interested in a career at sea and willing to live and work onboard a Disney Cruise Line vessel
Be willing to follow and perform safety role, emergency responsibilities and associated responsibilities as specified in the ship Assembly Plan
Be willing to uphold the general safety management responsibilities as specified in the Safety Management System in areas and operations under their control
Your Responsibilities:
Have a valid passport and C1/D Seaman’s visa (DCL will provide you with documents to obtain this)
Complete a pre-employment medical
Obtain a criminal background check
Bring approved work shoes
Disney Cruise Line is a drug-free workplace. All new hires are required to undergo drug/alcohol testing within the first week onboard and throughout their contracts. Failure to pass the drug/alcohol testing will result in immediate termination.
